Before delivery: what to have ready
- Clear the placement spot: remove cars, debris, or obstacles so the truck can reverse in a straight line.
- Confirm the placement location (driveway, yard, site, verge if permitted). Point it out to the driver if it's not obvious.
- Place timber sleepers under where the rear rollers will land if your driveway is asphalt — protects the surface.
- Know your bin size and included weight. The driver won't weigh on site, but you should know your disposal allowance.
- If you have powerlines, low branches, or tight access, mention them to the driver on arrival — they'll assess clearance.
Delivery day: the truck arrives
The truck reverses to your bin location. The driver checks width (is there clearance through gates or passages?), overhead height (any powerlines or branches?), and ground condition (level, firm, no soft spots).
If all is clear, the hook-arm tilts back and the bin rolls down onto the ground on its rear rollers in 2–3 minutes. The driver then confirms with you that the placement is acceptable and the bin is ready to load.
If access issues are found (too narrow, too low, uneven ground), the driver will tell you. If it's fixable, you can adjust. If not, the delivery is deferred — there's a callout fee, and you'll need to resolve the issue before a second attempt.
During your 7-day hire
The bin is yours to load at your own pace. The hire period is 7 calendar days from delivery. You can load slowly over multiple days, or all at once — doesn't matter.
The only rule: nothing above the rim of the bin when it's full. If it's full before day 7, email us for collection anytime. If you need more time, email before day 7 ends for an extension at $15/day.
The bin can stay on your property the whole 7 days; no access to the site is required unless you need an extension before the final day.
Collection: email when ready
Anytime during your hire, email us: "Bin full, ready for collection Thursday morning." We confirm within 2 hours (Mon–Fri 7am–5pm) and collect within 24 hours of your request.
On collection day, we show up in a 2-hour window (if you specify a time), roll the bin up onto the truck hook-arm (takes a few minutes), and haul it to our weigh facility.
The bin is then collected and the road is clear again. You're done.
Weighing and excess charge notification
At the facility, the bin is weighed. If the total weight is within your included disposal allowance (e.g., 15m³ bin includes 2.5t), there's nothing more to pay.
If it's over, we calculate the excess: (total weight – included allowance) × $340/tonne, charged directly to the credit card on your account. You're emailed a receipt showing the weight, the excess calculation, and the charge.
Excess charges are billed separately from your base bin cost, direct to the credit card on your account. You're emailed the weight, the maths, and the total with your receipt — nothing hidden.
Heavy waste (concrete, soil) can exceed your allowance fast. Concrete is ≈2.4t/m³; soil ≈1.4–1.8t/m³. If your load is mostly heavy material, expect excess charges or book a larger bin to include more disposal weight.
Invoice and payment
Your invoice includes: bin hire cost (all-in, including delivery, 7 days, collection, included disposal weight) + any excess charge (if applicable) + extensions (if any, at $15/day).
No fuel levy, no surprise fees. The price is what we quoted. Invoice is sent by email; payment can be made by bank transfer, credit card, or as arranged.